Your machine, supported for the long term.
SERVICE & SPARES
Every PGM machine is backed by our in-house after-sales and service team - not a third-party distributor network. From service visits to spare parts supply, you're supported by the same UK team that designed and built your equipment.
Service & Support
Our after-sales team provides ongoing service and maintenance for every PGM machine, keeping your equipment performing reliably for years after installation. Because we design, build and commission every machine ourselves, our engineers know your specific configuration - not just a generic model.
Spare Parts
Genuine spare parts are available for the full PGM range. Get in touch with your machine details and part requirements, and our team will advise on availability and lead times.
BUILT IN THE UK
Engineered and manufactured
to the highest standards
PREMIUM QUALITY
Superior materials.
Outstanding results.
MAXIMUM EFFICIENCY
Optimise performance.
Reduce downtime.
TRUSTED PARTNER
Long term partnerships
built on trust.
Why 2KM for Ongoing Support
- Direct manufacturer relationship - your machine is supported by the same UK team that built it, not a distributor layer
- Nearly 50 years of engineering experience behind every service visit and repair.
Service & Spares - FAQs
Does 2KM offer servicing for existing machines?
Yes - every 2KM machine is backed by our in-house after-sales and service team, covering service visits, ongoing maintenance and spare parts supply. Contact us with your machine details to discuss service visit scheduling for your location.
How do I order spare parts?
Contact our team directly by phone or email with your machine details and the part you need, and we'll confirm availability and lead time. Online parts ordering isn't currently available, though it's an area we're looking to develop.
Does 2KM offer a comprehensive after sales support package?
Yes — every 2KM machine is backed by comprehensive after-sales support, including service visits, spare parts and ongoing machine maintenance.
Can I get spare parts for my machine directly from 2KM?
Yes — spare parts are available directly from 2KM, not through a distributor. Contact our team with your machine details and part requirements, and we'll confirm availability and lead time.
What happens if my machine breaks down?
Our in-house service team is on hand to help. Contact us directly with your machine details and we'll advise on next steps.
Will 2KM upgrade my existing machine if my process or material changes in the future?
In many cases, yes — 2KM machines are designed with upgrade paths built in, particularly for control systems, such as moving from potentiometer-based control to full PLC control with flowmeter monitoring. If your new material or process falls outside your current machine's capability, our engineering team can advise whether an upgrade or a different machine is the better fit.
Does 2KM offer access to demonstration units to help validate a new material or process?
Get in Touch About Service or Parts
Call us today on +44 (0) 1527 834 720 or email us at sales@2km.co.uk with your machine details.
Or complete the form below and a member of our team will be in touch to discuss your service or spare parts requirement.
WHY CHOOSE 2KM
Passion For Excellent
We are genuinely passionate about our machines, and it shows in everything we do - from initial consultation through to commissioning and ongoing support.
Tailored Solutions
We customise our machinery to meet your specific needs, taking the time to understand your business and deliver solutions that enhance your processes.
Proven Experience
With nearly 50 years of continuous research and development, we stay at the forefront of manufacturing innovation in metering and dispensing technology.
Built For Reliability
Our machines are engineered to perform. Supported by exceptional after-sales service from our Bromsgrove facility, ensuring longterm, dependable operation.
Deep Industry Knowledge
Our expertise spans extreme material behaviours and complex process requirements across eleven industries - from wind energy to medical devices to subsea applications.
Dedicated Team
Our committed team of 10 is at the heart of our success. We design, build, and commission every machine from our UK facility in Bromsgrove, Worcestershire.